# **LandlordPortal** Monitor all details about your rental property. Get notifications when a statement is available and up to date details on property maintenance [Book a rental valuation](/page/344) [Log in to MyReedsRains](/page/229) ## Check on your property wherever you are All your rental information in one place 24/7 The **LandlordPortal** in the **MyReedsRains** account area will save you time accessing tenancy information, statements, contacting the right team and more online or in the app. ![Check on your property wherever you are](https://www.reedsrains.co.uk/uploads/asset_image/2_2659.png?v=133546) ![Keep track of payments](https://www.reedsrains.co.uk/uploads/asset_image/2_2763.png?v=49268) ## Keep track of payments View and download your transactions and bank payments You can view all the transactions against the property as well as view bank payments made so you can keep track of your income and expenditure. ## Accounts made easy View or download your monthly statements The **LandlordPortal** gives you quick and easy access to your monthly statements. Making it easy for you to access all the information you need for your Self Assessment. ![Accounts made easy](https://www.reedsrains.co.uk/uploads/asset_image/2_2660.png?v=48185) ![New tenant? No problem](https://www.reedsrains.co.uk/uploads/asset_image/2_2661.png?v=52192) ## New tenant? No problem See your new tenant check in progress Know you're on target when you have a new tenant - **LandlordPortal** will enable you to see the progress of the check in. ## Simplified maintenance Peace of mind maintenance tracking Our **LandlordPortal** gives instant access to view reported and complete repairs on your rental property. ![Simplified maintenance](https://www.reedsrains.co.uk/uploads/asset_image/2_2662.png?v=44936) ![Reach the right team.](https://www.reedsrains.co.uk/uploads/asset_image/2_2663.png?v=26059) ## Reach the right team. Quick and easy contact us options The **LandlordPortal** will quickly guide you to the right team, whatever your query. ## Tenancy ended? You'll never lose details of previous tenancies The **LandlordPortal** shows you the check-out process and lets you easily access past tenancies with a single click. ![Tenancy ended?](https://www.reedsrains.co.uk/uploads/asset_image/2_2664.png?v=55088) ## Frequently asked questions about the LandlordPortal ## LandlordPortal ### How do I access the Landlord Portal? The **LandlordPortal** is now integrated into **MyReedsRains**, which gives you online access to all your property information whether you are a seller, buyer, landlord or tenant. To access your **LandlordPortal** visit **[my-reeds-rains/login](/page/229)** ### Where do I get my login details? If you are a new customer, you will automatically receive an email from [myreedsrains@reedsrains.co.uk](mailto:myreedsrains@reedsrains.co.uk "mailto:myreedsrains@reedsrains.co.uk") with instructions on set your password and login. If you are an existing customers and haven’t ever used your MyReedsRains account, or are unsure whether you have an active MyReedsRains account, go to [reedsrains.co.uk/my-reeds-rains](https://www.reedsrains.co.uk/my-reeds-rains/login) and select ‘*Don’t know your password’* and we will send you a link to reset your password and to set up your account. In all cases, please make sure you use the email address you have given to your Reeds Rains branch when registering. ### I have forgotten my password, what do I do? Simply visit [reedsrains.co.uk/my-reeds-rains](https://www.reedsrains.co.uk/my-reeds-rains/login) and click on the *’Don’t know your password’* link below the log in box. You can then request a link to reset your password. If you’re still having issues logging in then you can click on ‘*Still having trouble logging in’* and you can complete the form, detailing the issue and one of the team will come back to you within 3 working days. Please make sure you use the email address you have given to your Reeds Rains branch when registering. ### Is there an app? There is an web based app, which means it can be installed through your account. You won’t find it in the App Store or Google Play. When you login to your MyReedsRains account and follow the steps to complete your account, you will then be given the option to “Install app”. You’ll then need to follow your device specific prompts. You can also watch this how to install video: [Click here to watch.](https://bit.ly/3XvEuqq) If your device uses FaceID, or other security methods, these can be enabled once the app is installed. ### How to save to your mobile phone home screen 1. Go to the Reeds Rains website 2. Tap the “Share” button 3. Scroll down and tap “Add to Home Screen” 4. This gives you a home screen icon that looks just like app icons If you access the **LandlordPortal** via a desktop device, don’t forget to bookmark the page so you can easily find it next time. ### Can I get statements, how and where from? You can access statements from the **LandlordPortal** . Simply select Statements from the dashboard and you can view your statements. You can also download statements as a pdf. ### Will I also get paper statements? It is our intention, over time, to phase out paper statements wherever possible. ### Why does the Landlord Portal have to have 2FA (2 Factor Authentication)? Keeping customer information and data is important to us. Two-factor authentication adds an additional layer of security to the authentication process by making it harder for hackers to gain access to a person's devices or online accounts because, even if the victim's password is hacked, a password alone is not enough to pass the authentication check. Matters relating to property ownership are particularly attractive to hackers. ### Will the Landlord Portal help me contact the right department quickly? There is an extensive contact us section which is designed to make sure your query gets to the right department and is dealt with promptly. You simply select the *Contact Us* section from the dashboard, select the query you have from the dropdown and your request will be sent to the correct department. ### Is the Landlord Portal available to Tenant Find landlords The **LandlordPortal** will be of the most benefit to our LetComplete and LetEssentials Landlords. As we simply introduce tenants to LetBasic landlords, the majority of the data within the **LandlordPortal** involves areas in the letting process that we don’t handle e.g. checking in process, statements etc. If you are interested in upgrading your service with us to either LetComplete or [local Lettings ](/page/1116)[Manager](/page/1116) LetEssentials you can discuss with your local Lettings Manager.