A philosophy of traditional values; today’s needs and a keen eye for delivering value for its customers is the secret behind the success of Reeds Rains, which has beaten hundreds of other estate agents to two coveted awards.
Reeds Rains was awarded silver for National Estate Agency and Financial Services at The Estate Agency of the Year Awards 2015 in association with The Sunday Times and The Times and sponsored by Zoopla Property Group.
The glittering ceremony took place on Friday 4th December at The Lancaster London Hotel where the winners of the most highly regarded awards in the estate agency industry were revealed by former rugby star Matt Dawson.
Now in its thirteenth year as a dedicated competition, these awards have become widely recognised as the most prestigious and difficult to win. With more entrants than ever before, over 5,000 offices were represented this year, but only the very best of the best were crowned as winners.
Managing Director Oliver Blake said: “To win not only one, but two silver awards at such a prominent industry event is testament to the hard work and commitment of our teams on a daily basis.
We are naturally thrilled to receive this honour, which belongs to the entire company who all take so much pride in what they do.”
The award was judged by a panel of 20 industry experts who assessed initial entry submissions before conducting an extensive review of the entrants, which included over 150 hours of telephone interviews and mystery shopping exercises.
The judges commented: “Reeds Rains is a strong brand with a keen eye for delivering value for its customers in the face of change. It operates in a tough market but the team has developed and implemented a number of impressive strategies to maintain its position and market share.
“They understand that customer values haven’t intrinsically changed but their service expectations have, so their philosophy is one of ‘traditional values, today’s needs’.
“They’ve used their 150 year experience to design a strategy which prioritises customer needs as they understand that if these can be met, they will be able to meet their business and expansion goals.”
National Financial Services Director John Hargreaves said: “We’re delighted to have won another award for Financial Services making this our sixth success in as many years. We have a customer centric approach and have always strived to make the whole process as straightforward and simple as possible, consistently achieving a score of between 95-98% of customers who rate our services as good or very good.”*
The National Estate Agency and Financial Services award will join the National Lettings Agency silver award that Reeds Rains also scooped at the Sunday Times and Times Letting Agency of the Year awards early in the year making 2015 a hat-trick year for Reeds Rains.
If you would like more information on Reeds Rains sales, lettings or Financial Services, visit www.reedsrains.co.uk
*Treating Customers Fairly questionnaire completed between January and August 2015 with all customers who purchased Financial Services products from Reeds Rains and responded to our survey
Reeds Rains Limited is an appointed representative of First Complete Limited, which is authorised and regulated by the Financial Conduct Authority (FRN:435779) for mortgage and non-investment insurance advice.
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