Reeds Rains representatives at the Lettings Agency of the Year Awards 2014
Reeds Rains has been successful at the Lettings Agency of the Year Awards 2014 where we won Gold for Best Property Management and Silver for the Best Large Lettings Agency, despite tough competition from some of the leading names in the market. The Awards, in association with The Sunday Times and The Times and sponsored by Zoopla, are some of the most sought after in the lettings industry and to be acknowledged as a winner is seen as a major triumph for Reeds Rains – providing us with yet more ammunition to promote our great lettings services.
What the judges said about our entries
Gold - Best Property Management Lettings Agency of the year Awards 2014
Reeds Rains impressed the judges who said: “The team at Reeds Rains takes innovative ideas to a new level, which for a business of this size impressed the panel. Systems are centralised and automation is in place where appropriate to effectively manage all branches and ensure consistency of service levels. The property management team is also centralised and they support the client facing offices via a number of core specialist units so competencies are focused in required areas and used to the best effect. The directors are very clear on the business strengths and weaknesses and what action they need to take to improve. They actively seek customer feedback, whether positive or negative, via social media platforms and the judges loved the honesty and passion of this approach; allowing landlords and tenants to appraise their services publicly is a bold move but is one which is paying off as an open testament to a fantastic business.”
Silver - Best Large Lettings Agency 2014
Reeds Rains also went onto win silver for Best Large Lettings Agency 2014. This is a fantastic achievement, which demonstrates that they really do deliver the best class in customer service.
The judges commented that: “As a franchise model, Reeds Rains leverages its position to combine the best of services that a large corporation can offer with small independent agency work. It offers extended opening hours and second viewings are encouraged where appropriate so tenants can spend time making a decision and don’t feel rushed. Additional time is also spent with first-time renters to ensure they fully understand the contracts and their obligations as tenants. This has reduced problems during tenancies and also during vacation and the number of complaints has dramatically reduced. A dedicated management centre offers seamless service to both landlords and tenants as all the staff are fully apprised of each person’s file through the online systems and can help immediately. There is a culture of personal accountability at Reeds Rains so every employee takes full responsibility for every client interaction they participate in. The directors are hands on and remain fully involved with the business at grass roots level; every branch is audited quarterly and they value their team, rewarding them well with bonuses, incentive trips and excellent training provision.
Oliver Blake, Managing Director at Reeds Rains adds: “This is fantastic news, to win these awards is a testament to all the hard work and commitment of staff from across the business. Your diligence and care is also reflected in all the positive feedback given from our customers and – with our awards success – provides us with the opportunity to produce even greater results in the future”.
The awards ceremony took place in the luxurious Nine Kings Suite at The Lancaster London Hotel where Reeds Rains representatives received the Awards from celebrity Katie Piper.