A. If you are undertaking clerical work, there is no need to inform us of this change and your cover will not be affected. If this becomes permanent or you have visitors to the home in connection with your work it is important that you let us know as this may impact your cover.
A. If this change is due to the Covid-19 situation then there is no need to inform us. As above, if the change becomes permanent, it is important that you let us know.
A. Many insurers place conditions on a policy for inspections in the event a property is unoccupied for over 60 days. We appreciate it may be very difficult to inspect the property currently due to social distancing and safeguarding measures outlined by Her Majesty’s Government therefore we have sought flexibility from insurers. The following would be considered good practice
A. Should you be unfortunate enough to suffer damage to your property where you (or tenants, if you let your property) need to move in to alternative accommodation, then your policy will still cover this (up to the limits in your policy wording), including taking precautions should you be self-isolating
A. Your insurance does not provide cover to deep clean your property, in the event someone in the household has had Covid-19.
A: Please contact your insurer directly. Their claims number will be listed in your 'Insurer Contact Information’ Document.
We are regularly liaising with insurer partners to ensure they are continuing to meet service levels
We may be able to make adjustments to ensure premiums remain affordable, whilst ensuring continuing cover
A: Your renewal invitation will be issued as per your preferred delivery method. We would like to make you aware that we offer an electronic delivery option for providing your policy documentation. At your renewal date, you will receive an email with a link to your personalised vault. When you log into the vault, an SMS code will be sent to the mobile number we hold on your file to provide your password. Signing up to this delivery method would ensure that you still receive your policy documentation in the event that there are any disruptions to standard postal services. Please contact us for this.
If paying by direct debit, your policy will renew automatically. If paying by single annual payment, you will need to contact us on 01392 849750 to make payment to ensure continuation of cover. Please note that it may take us longer to respond than would otherwise be the case. Please bear with us.
A: If you have already agreed to start your policy automatically, this will continue to be the case. You will receive your policy documentation when the policy is made live.
If you have any concerns, call us on 01392 849750 or email us at firstname.lastname@example.org Please note that it may take us longer to respond than would otherwise be the case. Please bear with us.
Any information that is disclosed will be treated as strictly confidential and will help us to provide a better service.