Coronavirus Update

In line with recent government guidance all our branches in England are now open, having conducted the appropriate risk assessments and with new government advised safety procedures in place; however our branches in Wales and Northern Ireland remain temporarily closed.

Reeds Rains in England update

Reeds Rains in Northern Ireland and Wales update

ENGLAND

Following the government’s new guidance on moving home, issued on 13th May 2020, all Reeds Rains branches in England have carried out risk assessments to identify the most appropriate ways to keep employees and customers safe. In order to visit our branches it will be necessary to make an appointment – preferably by phone – in advance, and only one or two customers will be allowed in the branch at a time – depending on the size of the branch. We may also be able to make an appointment for customers that do call into branch but this will depend on how many people are in the branch at that time. It is therefore advisable to call in advance.

We have used a risk assessment document in order to check the safety of our branches for staff and customers can be found here.

The branches’ opening hours can be found on the individual Reeds Rains branch pages.

The performance of both our residential sales and lettings services will require us to gain access to your home or property. We have considered the Government Guidance for Working in Other People's Homes and have adopted a risk assessment to ensure that our staff can make these visits safely whilst following all Government guidelines

SELLERS and BUYERS, new LANDLORDS and new TENANTS

It is now possible to invite Reeds Rains to value your property with a view to selling or letting it. Special guidelines has been prepared for both you and for our teams to enable appointments to take place whilst observing activities that contribute to minimising the risk of spreading COVID-19 such as handwashing, and social distancing. You will be sent these guidelines in advance of any valuation appointment.

It is now also possible to physically view properties that are for sale or to let, although we do require anyone wishing to view a property to have a virtual viewing first (all Reeds Rains properties for sale and let have some form of virtual viewing available), to confirm whether you really do want to visit the property in person. When a physical viewing does take place, guidance will be sent to all parties involved in advance of the meeting, for both accompanied and unaccompanied viewings.

TENANTS renting from Reeds Rains

If you have any concerns about your current tenancy, please follow the usual communication route via the Lettings Hub, your local lettings office or direct to your landlord.  

LANDLORDS letting with Reeds Rains

All our standard services are currently operating although this most recent announcement will inevitably affect some and we may have to change our approach i.e. in relation to maintenance checks. We are keeping in touch with landlords on an individual basis to offer support. We are also supporting landlords and tenants on a case by case basis where there is potential for tenants to fall into rent arrears. 

For landlords who attend to their own repairs and maintenance issues, we recommend you review the government guidelines. 

Mortgage/Protection Applicants

Whilst our Financial Consultants are now able to conduct physical appointments, we strongly advocate a video or telephone appointment. Our Financial Services partner, Embrace, will send you your own secure link to a video call with comprehensive instructions of how to set it up. Complete our online form and we will call you back to make an appointment.

If you are an existing customer and are not able to reach your Financial Services Consultant, please call our Centralised Team on 01392 453 588 or email mortgages@embracefs.co.uk.

Insurance Applicants

We are pleased to advise that all transactions relating to our insurance department are continuing to be processed.

NORTHERN IRELAND AND WALES

Sellers and Buyers

We are making every effort to support current transactions to see them through to completion, working closely with all third parties involved. Marketing activity is ongoing for properties that are still for sale.

As viewings cannot be carried out as planned, diary notes will be made to ensure we follow up promptly on your behalf when the current restrictions have been lifted.

Mortgage/Protection Applicants

Our Financial Consultants continue to follow government guidelines and are able to conduct appointments via the phone.

Any existing customers can call our Centralised Team on 01392 453 588 or email mortgages@embracefs.co.uk. Please note that it may take us longer to respond than would otherwise be the case. Please bear with us.

Any customer who has an appointment booked who wishes to change / cancel / rebook for a phone appointment can do so by calling 01392 453 597 or email appointments@embracefs.co.uk. We are unable to conduct face to face appointments. Please note that it may take us longer to respond than would otherwise be the case. Please bear with us.

For customers who have already applied for a mortgage, we are pleased to confirm that our central mortgage progression team continue to operate within the government guidelines. They will be working closely with all parties concerned with the aim to move your mortgage application forward as planned.

Insurance Applicants

We are pleased to advise that all transactions relating to our insurance department are continuing to be processed.

Tenants

If you have any concerns about your current tenancy, for lettings repairs or maintenanceterminating a let or checking outrenewing or extending a let or the return of a deposit, please email the branch email address. For Rhyl branch only, please email the address appropriate to your particular query from this list. Please note that it may take us longer to respond than would otherwise be the case. Please bear with us.

Landlords

All our standard services are currently operating although the most recent announcement will inevitably affect some and we may have to change our approach i.e. in relation to maintenance checks. We will be in touch with landlords on an individual basis to offer support. We will also be supporting landlords and tenants on a case by case basis where there is potential for tenants to fall into rent arrears. 

For landlords who attend to their own repairs and maintenance issues, we recommend you review the government guidelines. 

For landlords of HMOs you should ensure that your individual tenants are able to contact each other on a collective basis, e.g. via WhatsApp or similar messaging group, to ensure that all necessary precautions are being taken and government advice followed.

Summary

We hope that this information has proved useful and we will, of course, be continuing to monitor government advice and guidance and provide any relevant updates to our teams on an ongoing basis and to our customers, as required.

Overall we remain dedicated to supporting you in any way we can during this difficult time and would like to take the opportunity to thank you for your continued support and patience. We wish you, and your families, well.