Emergency contact details and information for tenants from Reeds Rains

What to do in an emergency

An emergency is something that could not have been foreseen, and which could cause serious damage to the property. For example:

Severe leaks
If you smell gas or detect a gas leak call the National Gas Emergency service on 0800 111 999^{^}
Loss of electrical power or light
Blockage of your only toilet
Loss of heating or hot water
Broken windows or doors following a break-in

If one of these has occurred in your property, you need to get it resolved quickly.

Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.

If your landlord is on a tenant find or rent collection contract with us, please contact your landlord to arrange repairs of your property.

If your landlord is on a fully managed contract, please contact either the branch or our lettings centre on 0330 041 9785^{^}.

Opening times:

If you have an emergency when our branches or lettings centre is closed, take the following steps:

Ensure that you are experiencing a true emergency and that the issue cannot be resolved during our lettings centre opening hours. Please remember that if a contractor is called out as an emergency when a repair is not justified, or your landlord IS NOT on a fully managed contract you will be liable for all costs.
Find your branch using the search functionality below and contact the approved Reeds Rains contractor.