An emergency is something that could not have been foreseen, and which could cause serious damage to the property. For example:
If you smell gas or detect a gas leak call the National Gas Emergency service on 0800 111 999^
Loss of electrical power or light
Blockage of your only toilet
Loss of heating or hot water
Broken windows or doors following a break-in
If one of these has occurred in your property, you need to get it resolved quickly.
Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.
If your landlord is on a tenant find or rent collection contract with us, please contact your landlord to arrange repairs of your property.
If your landlord is on a fully managed contract, please contact either the branch or our lettings centre on 0330 041 9785^.
Monday - Friday
9.30am - 5.30pm
9am - 1pm*
9am to 2pm
Out of hours emergency
If you have an emergency when our branches or lettings centre is closed, take the following steps:
Ensure that you are experiencing a true emergency and that the issue cannot be resolved during our lettings centre opening hours. Please remember that if a contractor is called out as an emergency when a repair is not justified, or your landlord IS NOT on a fully managed contract you will be liable for all costs.
Find your branch using the search functionality below and contact the approved Reeds Rains contractor.