What to do in an emergency
An emergency is something that could not have been foreseen, and which could cause serious damage to the property. For example:
- Severe leaks
- If you smell gas or detect a gas leak call the National Gas Emergency service on 0800 111 999^
- Loss of electrical power or light
- Blockage of your only toilet
- Loss of heating or hot water
- Broken windows or doors following a break-in
If one of these has occurred in your property, you need to get it resolved quickly.
Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.
If your landlord is on a tenant find or rent collection contract with us, please contact your landlord to arrange repairs of your property.
If your landlord is on a fully managed contract, please contact either the branch or our lettings centre on 0330 041 9785^.
Opening times:
Monday - Friday |
9.30am - 5.30pm |
Saturday |
9am - 1pm* |
Sunday |
Closed |
Bank Holidays |
9am to 2pm |