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Our house sale proved to be a far longer journey than anticipated, taking almost two years from initial listing to completion. During that time we worked with various agents, but ultimately returned to Reeds Rains — a decision that led to a successful outcome. Throughout the process, the service provided was consistently professional and reassuring. Our main point of contact, Deb, was exceptional. Her communication was clear and timely, she provided well-considered advice, and she demonstrated real commitment in progressing the sale, particularly at more challenging stages. Her persistence and attention to detail were greatly appreciated. Thanks to Deb and the wider Reeds Rains team, our property was ultimately sold, and we are very pleased with the result. We would confidently recommend Reeds Rains to anyone seeking a reliable, diligent and proactive estate agent.

From the outset Reeds Rains in Durham stood out compared to other agents. The valuer had researched comparable properties, understood about tree preservation orders and talked us through the process. They attracted lots of suitable buyers and managed the bidding process effectively. Despite having to navigate some very complex circumstances, they maintained a supportive relationship with our buyers and us throughout, resulting in a sale. Many thanks to all involved, especially Deb who worked with us right through this sale. We would use again and recommend them.

It has taken a very long time for us to buy our very special home in Durham. We have been kept informed of progress by Neil or Debs, even when there was no progress! We credit Debs for her determination and persistence in finally getting our purchase across the line. Thank you all.

Deb and Neil were both fantastic is helping us to get our sale over the line. We had an uncomplicated chain but a set of very slow solicitors. Deb and Neil were informed, responsive and kept everything moving. They certainly went over and above to help us and I would have no hesitation in recommending.

If we could give more than five stars we would. Over a year ago I posted the following: "We are currently in the process of buying a property in Durham City through Reeds Rains. Throughout the process they have all been super professional. We have been kept informed along the way, from Jen showing us the property (twice), the awesome Deb and her colleagues in the office during the offer phase, to Tony throughout the process. Tony has been a source of guidance, much appreciated." Unfortunately a legal issue intervened outside the control of ourselves and Reeds Rains. However, Deb and Neil at Reeds Rains continued to be so professional even in the face of very poor solicitors (ours was great, Catherine at Freeman Johnson in Durham) until our purchase was completed after many months. Well done Reeds Rains, and thanks.