Contacting us during the Coronavirus Lockdown

Please choose which of the options below best describes your query and send an email directly to that email address.

Please put the name of the branch you normally deal with in the title of the email. Please also include the full address of the property your enquiry relates it. 

Your enquiry is very important to us, but please note that we are dealing with a very high volume of enquiries at this time and it may take several days for us to respond to your request – unless it is regarding the safety or welfare of any of our customers, in which case it will be marked urgent and dealt with immediately.

Thanks for your patience at this time.

Sales enquiries - England

To request a valuation, please complete our online form.

If you are interested in a specific property to buy, please find the property on our website and press the "Arrange a viewing" button and follow the instructions.

To enquire about the progression of the sale of your property, please contact your local branch. 

Sales enquiries - Wales

If you would like to request a valuation please email requests@reedsrains.co.uk.

If you are interested in a property for sale, please email requests@reedsrains.co.uk.

For sales progression, please email salesprogress@reedsrains.co.uk.

Lettings enquiries

To request a lettings valuation, please complete our online form.

To register your interest in a property or book a 2D virtual viewing, click on the “Arrange a viewing” button on the property on the Reeds Rains website and follow the instructions. Search our properties for rent now.

To enquire about a lettings check-in, please contact the branch looking after the property.

If you are a tenant of a landlord enquiring about your lettings statement or rental payment, email linx.queries@reedsrains.co.uk

If you are a tenant or a landlord, enquiring about a lettings repair or maintenance, email maintenance@reedsrains.co.uk

To notify us that you are terminating a let, or if you have questions about any aspect of the checking out process during lockdown, email rrlettingsterminations@reedsrains.co.uk

To ask about renewing or extending a let, email tenancyrenewals@reedsrains.co.uk

To enquire about the return of a deposit, email movingout@reedsrains.co.uk

To enquire about non payment of rent, email creditcontrol.lettings@reedsrains.co.uk

Financial services

If you are enquiring about an on-going mortgage or protection application, email exetermortgageteam@embracefs.co.uk

If you wish to change or cancel and upcoming financial services appointment, email appointments@embracefs.co.uk

If you want to speak to someone about your current mortgage, email remortgages@embracefs.co.uk

Other enquiries

For all other enquiries that are not answered above, please use our contact us form.


Thanks for your patience during this difficult time and we hope you are keeping safe.