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Emergency tips for tenants

What to do in an emergency

If you have a maintenance issue, you can contact our lettings centre on 0161 491 8503 ^ , alternatively we’ve put together a helpful guide that you can print and keep handy, to help you through the most common household emergencies.

Opening times
Monday to Friday: 9:00am – 5:30pm
Saturday: 10:00am – 4:00pm
Sunday: Closed

Download your helpful guide

Common household emergencies:

  • Leaking, Burst or Frozen Pipes
  • Turning off Electricity
  • Controlling your Central Heating
  • Bleeding a Radiator
  • Troubleshooting
  • Emergencies
  • Out of Hours Emergency Maintenance

Out of Hours Emergency

In the case of an emergency that occurs outside of our normal office hours:

  • You should instruct a suitably qualified emergency contractor to make the property safe. Full and proper repairs should be undertaken during normal working hours.
  • You should inform your property manager as soon as offices are open, to report the incident.
  • You should send invoices (should the repair be justified) to the Lettings Centre for reimbursement: Reeds Rains House, Brookfield Business Park, Brookfield Road, Cheadle, SK8 2PN
  • If you smell gas contact the gas emergency service (National Grid) immediately on 0800 111 999

An emergency is something that could not have been foreseen, and which could cause serious damage to the property such as:

  • Severe leaks
  • Loss of electrical power or light
  • Blockage of your ONLY toilet (please note that if you have caused the blockage you will be liable for the bill)
  • Loss of heating or hot water, where there is no other form available
  • Broken windows or doors following a break-in. A handy man should only be instructed to temporarily board up the window/make the property safe and should re-attend during working hours to replace glass/doors. You must also report any damage to the police and obtain a crime reference number

If a contractor is called out as an emergency when a repair is not justified then you will be liable for all costs.

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