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Out of Hours Emergency

In the case of an emergency that occurs outside of our normal office hours:

  • You should instruct a suitably qualified emergency contractor to make the property safe. Full and proper repairs should be undertaken during normal working hours.
  • You should inform your property manager as soon as offices are open, to report the incident.
  • You should send invoices (should the repair be justified) to the Lettings Centre for reimbursement: Reeds Rains, Floor 2, 2 Charlotte Place, Southampton, SO14 0TB
  • If you smell gas contact the gas emergency service (National Grid) immediately on 0800 111 999

What is an emergency?

An emergency is something that could not have been foreseen, and which could cause serious damage to the property such as:

  • Severe leaks.
  • Loss of electrical power or light.
  • Blockage of your ONLY toilet (please note that if you have caused the blockage you will be liable for the bill).
  • Loss of heating or hot water, where there is no other form available.
  • Broken windows or doors following a break-in. A handy man should only be instructed to temporarily board up the window/make the property safe and should re-attend during working hours to replace glass/doors. You must also report any damage to the police and obtain a crime reference number.

General Maintenance

If you have a maintenance issue in your rental property, our lettings hub team will be happy to help, call them on 0330 041 9785^, option 2. These would include:

  • Leaking, burst or frozen pipes.
  • Turning off electricity.
  • Controlling your central heating.
  • Bleeding a radiator.
  • Troubleshooting.

Opening times

Monday to Friday: 9:00am - 5:30pm

Saturday: 9:00am - 1:00pm

Sunday: Closed

Emergency guide

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