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COVID-19: We're still open and operating safely

Making a complaint

We aim to provide the highest standards of service to all our customers.

To ensure that your interests are safeguarded and to make sure we put mistakes right, we have the above complaints processes.

The aim of these processes are to resolve all customer issues or concerns as quickly as possible. In the majority of cases issues can be resolved quickly and amicably to customers' satisfaction by our branch colleagues.