Estate Agents Macclesfield, Cheshire - Reeds Rains

Phil Gould

Reed Rains Like many services and facilities in life, you can choose top, middle and cheap. We chose Reed Rains due to our previous experience, which was faultless and positive, much like our recent sale. We are a modern family, we adopt and use technology daily to make life simple, but make no mistake, when you are dealing with the biggest life purchase, apps and dashboards can't replace a person and excellent customer services. We used a chargeable monitoring system, which was nice and kept us updated surrounding the progression of our sale, but when it comes to feedback and issues, you must be able to communicate with a person and not just send an email or message. Read Rains excel in customer service and communication and in my opinion, our sale was so smooth because of their customer focus / services. If you want to speak with a Manager of the branch or any other employee, it’s no problem, you can. I wrote multiple emails, all of which were responded to in a reasonable timescale with the information and support requested. I also received calls with issues and problems, but also just to ask, “how are things going?” “Can we do anything to help”. The service received fundamentally supported a less stressful sale. We also had some minor issues; which Solicitors were not interested in resolving and again, therefore a dedicated estate agent is better than a web portal which is either free or considerably cheaper. Read Rains bridged the seller, buyer, legal and other services to ensure the sale took place on time and that all parties were happy. I would also recommend the additional premium price for pictures of your home when selling, the marginal fee may seem a wasted expense, but I can’t really comment on that as our recent home sold in 3 days on the 1st viewing and our previous home in a week. Maybe it's just luck or magic, or it could be a professional service, excellent pictures and a great understanding of the housing market, I’ll leave that for you to decide! Thanks for the excellent and speedy services, keep up the good work. Mr & Mrs Gould

Sep 10, 2019

Gemma Lumley

We have recently purchased a property through Reeds Rains and have received an absolutely fantastic service. We dealt with Anthony for the most part who kept us updated with progress frequently and helped to sort any issues that occured. If Anthony was unavailable, another contact would be available and fully knowledgeable of our case. From first viewing to moving day- the service was fantastic.

Oct 11, 2019

Sarah Davies

Recently bought a house from Reeds Rains and can honestly say that the service I received was far superior to my own estate agent. In particular from Zoe Miller who was always available at the end of phone during what was a very stressful process! Zoe was very friendly and easy to talk to. She was extremely proactive and it was her input that helped to move things along swiftly. Nothing but positive words to say, and if I ever move house again I would contact Reeds Rains in an instant.

Sep 19, 2019