Making a complaint

We aim to provide the highest standards of service to all our customers.

To ensure that your interests are safeguarded and to make sure we put mistakes right, we have these complaints processes. The aim of these processes are to resolve all customer issues or concerns as quickly as possible. In the majority of cases issues can be resolved quickly and amicably to customers' satisfaction by our branch colleagues.

As members of The Property Ombudsman (TPO) you can be confident about our approach dealing with actual and potential buyers and sellers of residential property or lettings in the UK.

The Property Ombudsman provides a free, fair and independent service for resolving disputes between sales and lettings agent and by following its Code of Practice, we provide additional consumer protection that goes beyond that required by the law.

2 4915 Tpo lettings Tpo sales