Remember we will never ask you to make a payment to us via social media or via email. We take the security of your data and information very seriously. We will NEVER ask you to make a payment for anything via social media or ask you to share information from your payment cards with us in this way. We have strict processes for this sort of transaction which only operate via colleagues in our branches. If you are ever unsure about whether any contact from us is genuine, please contact your local branch yourself by phone and speak to one of the team.
1. Regularly check your bank statements or list of transactions for items that look new or unusual.
When we receive any information that suggests that you have fallen victim to fraud as a result of your arranging a product or service from us. We’ll work with any other organisations (such as your bank) as needed to help you recover as much of your money as we can.
Action Fraud is the UK’s national reporting centre for fraud and cybercrime where you should report fraud if you have been scammed, defrauded or experienced cyber-crime in England, Wales and Northern Ireland: Visit Action Fraud
In Scotland, all reports of fraud and any other financial crime should be reported to Police Scotland immediately on 101. Visit Police Scotland