You will know that visiting properties is an inherent part of our business. For the majority of our contact with customers and clients we will make sure that as much as possible is conducted using digital tools and virtual meetings and viewings in the first instance but it is unlikely that a sale or let will be agreed without at least 1 visit to the property in question. Therefore we will arrange property visits when there is a strong interest in proceeding.
Whilst we want to continue to provide our usual high levels of personal service in the future, this cannot be delivered in a post-COVID-19 environment without some key changes to the way that we operate.
The main outcome is to ensure that we protect our colleagues and customers in equal measure.
We have reviewed our processes and made a number of changes to that way that we operate to ensure we keep colleagues and customers safe. If you feel that you are not able to meet any of these key points please let our team know as soon as possible. This guidance is for owners and occupiers who will be meeting our agents at a property.